Request Inspection allows our users to request an inspection from their tenants whenever you require an inspection to be completed. This could be a move in/entry, move out/exit, routine, maintenance or any other inspection type you need them to perform depending on your industry.
The function itself is quite easy to use and can be setup by our amazing team here at SnapInspect. Please keep in mind that this function needs to be enabled in the back end. For more information regarding setup and access to this function please contact firstname.lastname@example.org
When wanting to schedule a request inspection from a tenant or client, you can do so by logging into your account via the WebApp HERE. If you are not too familiar with what the WebApp looks like or is here is a picture below to give you an understanding of what the WebApp is.
What we will need to do is go into the "Assets" tab which can be found at the top left corner as shown in the picture above. In this tab, you will see all your assets that are set up within SnapInspect 3.
When you do finally click into Assets, you will see the above obviously this is a test account, and I have made up addresses here to show you how the request inspection works. I will be using 44 Lines Road, Omaha as the test address for this guide (this is highlighted gray)
You will notice that there is a "Schedule" column. Some assets have a set date and time. This is important to understand because this column is clickable. For 44 Lines Road, Omaha there is no scheduled time or date instead it has "Schedule an Inspection" if you click on this you will be presented with the below.
I have already filled in the information shown above just to give you an understanding of what information is needed to be filled out. This process is quite simple, and you have the first three lines "Assign To, Inspection Type and Scheduled Date and Time" are compulsory. The notes are a good way to inform your agent of extra information that they will be able to see from their mobile device.
You will notice right a the bottom there is a "Request Inspection" I have this blue which means ON. You need to click on this to ensure that this is blue and states that the request function is on. You then need to select which email to send this Request Inspection too. Usually, if you have already setup Owner details and Tenant details, then their emails will show up. In this instance, I did not have any information setup for this asset, so I was able to manually select "Other" and insert the name and email.
Once you have filled out all the information click on "Save" this will process the Scheduled inspection and request an inspection from the given details above.
What will the other individual see when they receive an email from you requesting an inspection? Is an email with the below text and button.
Once the individual clicks on the "Start Inspection" button it will prompt the individual to download and install SnapInspect 3 mobile app.
Once the user has downloaded either iOS or the Android mobile app they will need to go back into the email from their mobile device and press the "Start Inspection" button that was sent to them in their email inbox. This will prompt the mobile app to open up and log the user into a one-off account (That is correct there are no usernames needed to be created or passwords to setup when requesting an inspection).
Once the "Start Inspection" button has been clicked on from your mobile while accessing the email with the request inspection and are wondering what exactly the request inspection user would see have a look below.
Alternatively there is a QR code in the email as well. If the Start Inspection button doesn't work the user can use the QR code to login.
The first thing you will notice is that the there is only one screen. This is so that the user is not overwhelmed. From this screen the user can simply tap on "Start" and it will then take them into the screen below, the inspection screen. Here they can go into each area and simply follow the prompts on the screen.
TIP: Specifically for tenant inspections, you can create some instructions for them to follow. Here is how to add instructions to an inspection type.
The user will go into each area and complete each area. Once they have done all areas and they "Complete" button the app will ask if they should upload now or later. If they choose upload later then they can do so at a later date however, uploading immediately will be a better option.
Once uploaded the inspection will then show up inside your inspections tab on the web app. Also once uploaded the tenant (or whoever is doing the remote inspection) will not be able to edit what has been uploaded. If they had made a mistake you can send them another inspection to do.
TIP: We recommend sending the tenant a more simpler version of your full checklist, for example if your managers are inspection Kitchen > walls, ceiling, cabinets, stove etc. You can send the tenant just the Kitchen area and add in the instructions to take photos of items in the kitchen.
This covers the step by step process on how you can manually request an inspection from either a client and tenant or anyone you might have including contractors if you wish them not to have access to SnapInspect 3 mobile app but still need them to perform one-off inspections. If you require further assistance with this function please email email@example.com and we will assist you further.