Skip to main content
Resident Review Feature
SnapInspect avatar
Written by SnapInspect
Updated over 8 months ago

With the SnapInspect review feature, you can send a live, finished inspection directly to your tenants allowing them to make comments on the inspection, add their own pictures, and even sign off on the inspection. All live, on the web!

Review Feature Setup

  1. Add to Checklist

    Choose the type of inspection you would like to add the review feature to.

    • Navigate to the Checklists and find the correct Inspection Type (eg. Move In, Move Out, etc).


    • Click 'Review'

    Ensure you provide all necessary details like the template name, frequency of reminders to the tenant, expiration date for the review completion, and status progress.
    ​

  2. Add Interactive Areas/Items

    In your Checklist, select the areas or items you want the tenant to interact with. Select controls for these areas/items and check the 'Web Only' option. This lets tenants see the inspector's rating and comments and also allows them to rate, comment, and add photos.

    • Navigate to Checklists > Edit Checklist

    • Find the correct Area/Item you want the Tenant to Interact with > Add new Control Type for the Tenant

    • Ensure to check 'Web Only' option > Update

Using the Review Feature

  1. Schedule an Inspection

    Schedule an inspection with the relevant inspector as you normally would. Note that inspectors won't know which items the tenant will review.

  2. Send Completed Inspection to Tenant

    Once the inspection is finished, you can send it to the tenant as a web share link.

    • Navigate to Inspections

    • Under Reviews click on +

    • Add Reviewer Email > Save

  3. Monitor Review Progress

    Track the progress of the review based on status directly within SnapInspect to stay informed.

  4. Tenant Interaction and Completion

    The tenant will receive the web share link via email and can then proceed to interact with the inspection.

    Once the tenant completes the review, the status will automatically update both on the SnapInspect web app and the web share link.

Did this answer your question?